FREQUENTLY ASKED QUESTIONS

• Q: The space inside the cabinet is very small when the cabinet is installed, and there are many wiring harnesses inside the cabinet, what if it causes misconnection and confusion?

  A: It is recommended to label both ends of the harness and the corresponding interface for easy identification, especially the communication lines, which are very easy to confuse. (Corresponding to the instructions and installation video installation)

• Q: SOC sudden change, for example, one from 50% plummeted to 0 how to do?

  A: 1. verify the current operation with the customer; 2. Invite the customer to provide the meter and communication stick to do further simulation and verification measures

• Q: What if the grid cannot charge the battery pack?

  A: Assist in remotely upgrading the inverter program to the local grid version